Cyberjaya - Poor Administration

Cyberjaya, a place where "Live, Study & Work"; this is what TV Commercial says.  14years after its operational starts, how about its administration?  I would say its very very poor.  To make money, it is better for those who manage, but those who use, no benefits.  I never thought to write about it; but when I experienced, I prefer to scribble something.

Its almost 6 months, I started to work in Cyberjaya.  As everybody, I also thought about the transportation problem.  I was searching for the information about DTS (Dedicated Transport System) service by RapidKL ( those time, it managed by RapidKL); no useful information found.  Neither in RapidKL site nor in Cyberjaya site found it where to get information, how to book the bus etc.  Though the area is technically advanced, these basic information passed by old era style; from mouth to mouth.  1 month drove to work in shared basis and costs around RM 300.  Only one advantage was free parking at office.  Next month onwards, started commuting by bus.  

DTS operation office, all were friendly and the correct information they sent via email; how to pay, time table of bus, etc.  But the trouble started after that.  Morning 7:30 bus either won't come on time or drivers says its not their duty time.  Some times 3 buses there at Sentral and they sleeps in the bus.  Passengers had to wait long time, till 7:40am then have to wake them up.  Drivers may get angry because we disturbs their precious sleeping time.  We pays RM 213 for the service and making us to wait to watch their sleeping style.  But only one thing with RapidKL, it runs on their scheduled time, though we disturbs their sleep and whether there is somebody to go or not. 

May 2011, Cyberview (so called land owner) announced they are upgrading the service with new buses and sent the photos of new buses and given a shock of increasing the monthly charge to RM250.  All commuters must be happy because, they said all the buses equipped with wifi service.  But on June 1st, scenario was very different and worst.  There was no bus as shown in photo, no wifi.  When checked mail, they sent an apologize saying, temporary buses will run for the time being.  Normally morning 7:30am and 8:30am, 2 buses runs and that day, only one bus and have passengers for 3 buses.  Another tragedy that, no bus came after 9:30am.  People had to pay from their pocket to reach office on time.  The worst is on the way.  None of the drivers know how to reach Cyberjaya and how to go back.  Initial days there was a guide with drivers that was good thing.  But how long a person need to understand the route?  I guess hardly 2 times if you travel through the same way, you can understand it.  But these drivers, 15 days they driving same route, everyday they are discovering new routes.  One day, KL Sentral route went to Seremban and then had to come back.  Driver lost route!!!!  Last 2 days, there was no bus for evening 6:30pm.  When people complain to them via email, a "standard template response" will hit back to your mail box.  Every time, same content.  No changes.  All have now same question; why should we pay RM250 for this worst service?  They force people to book the bus, but bus won't come on time.  Other day, evening service after several complaint, at 7pm, they sent one bus, but that bus went through some other route and gone back.  Again people called to complaint, finally a guide in the motor bike had to show the route to driver.  What a pity!!! Booking system may be good for them, but it is not practical, especially when we leave from office.  Some times, you can't predict what time you can leave from office.  Their condition to alter the timing is 2 hours before the schedule.  But what if we are in a critical meeting or some other issues?  You can't even bother to change the timing.  It's useless at this situation. 

Another incident.  When it was RapidKL administration, if a bus broke down driver won't allow passengers to get down from the bus until the replacement comes.  He will take responsibility to call their office and make sure the bus comes.  But in new administration, when the bus broke down, I am not sure whether driver called or not.  Passengers called to call center, the didn't understand what we were talking.  When an "Airport Coach" came, driver put all of them into that.  Who will take responsibility if that bus broke down or any other worst incident happened?  I should now recollect the Japanese management technique.  If one incident happened today, and you take 30min to resolve it.  Tomorrow same incident happened, you should take less than 30 min to resolve as you know what is the cause how it was resolved.  But here, 15 days, no change.  Pathetic.

Another example of transportation.  There are free shuttle services in Cyberjaya.  It's a grateful thing.  But sometimes it won't come.  And there is no information about what is the route what all stops it covers etc.  Today, I had to wait more than 1 hour for the bus, but it never came through that stop.  I now think, that bus stop (near MDec towards DELL) is not for shuttle service.  Finally I had to walk to office in the noon, as most taxis were not ready to commute in meter.

Lack of cleanliness is another problem.  Near to my office, there is a bus stop. Waste bin is always full.  No Majlis Sepang people come to clean that.  It always full and now things are flying on the road.  There was human shit in the bus stop for a week (I guess it was washed away in the heavy rain).  How dare people did that and I felt very bad as there is no other place people can stand unless you prefer to stand in the hot sun ( no trees there ).  But these Majlis Sepang people are very smart on making money.  Coming regularly to summon the cars those parked on the road.  Take a note, that is the dead end of the road and there is no heavy traffic jam or nothing.  There is no offices or buildings near by.  All are just either empty land or constructions are going on.  Some times you can see small alligators on the road.  It comes to our campus.  May be they need Technical help.

What those who works there need basically is not there.  Just collecting money.  I feel pity that this is running for 14 years but no basic stuffs are made properly.  When they open eyes?